Website & Service Terms

Terms of Service

These Terms of Service govern your use of vmchicagolimo.com and transportation services offered by VANMARC CHICAGO LIMO INC., doing business as Vanmarc Chicago Limo.

Last updated:

By requesting or using our transportation services, or by using this website, you agree to these Terms as applicable to your use of the site or service. Specific written terms provided with a quote or confirmed reservation may also apply.

On This Page

01

Services & Availability

Vanmarc Chicago Limo provides prearranged black car and chauffeur transportation in Northbrook, the North Shore, Chicago, surrounding suburbs, and select regional destinations.

Services may include airport transfers, point-to-point transportation, hourly chauffeur service, corporate transportation, events, weddings, private sightseeing transportation, night-out transportation, and long-distance trips.

Transportation is available 24/7 by reservation, subject to scheduling, vehicle availability, trip requirements, and confirmation.

Website availability, a submitted form, or an unanswered inquiry does not mean that transportation has been confirmed.

02

Bookings & Quotes

  • Submitting a booking or quote request does not guarantee availability or create a confirmed reservation.
  • A reservation is confirmed only after Vanmarc accepts the request and confirms the applicable trip details and pricing.
  • Quotes may depend on route, date, pickup time, vehicle category, passenger count, luggage, stops, waiting requirements, special requests, and other trip details.
  • Customers are responsible for providing accurate contact information, pickup and drop-off locations, dates, times, passenger count, and relevant trip details.
  • Airport travelers should provide the correct airline and flight number when applicable.

If trip information changes after confirmation, contact Vanmarc as soon as possible. Changes may affect availability, timing, routing, vehicle requirements, or pricing.

03

Deposits & Payments

A deposit is required to secure a reservation. The applicable deposit amount and payment instructions are provided during booking.

No payment card information is currently processed directly through vmchicagolimo.com.

If online payment options are introduced in the future, payments may be processed by a third-party payment provider. Any such provider would handle payment information under its own terms and privacy practices.

04

Cancellations & No-Shows

Cancellation Policy

  • Sedans and SUVs: cancellations made at least 24 hours before the scheduled pickup time may be canceled without a cancellation charge.
  • Larger vehicles, including Sprinter-style or group vehicles: cancellations made at least 7 days before the scheduled pickup time may be canceled without a cancellation charge.
  • Cancellations made inside the applicable cancellation window may be charged up to the full trip amount, depending on the reservation, scheduling impact, and applicable written booking terms.

No-Shows

A passenger who does not appear for a confirmed reservation and does not contact Vanmarc within the applicable waiting period may be considered a no-show.

A no-show may be charged the full trip amount.

If you are delayed or your plans change, contact Vanmarc as soon as possible so we can determine whether the reservation can be adjusted.

05

Wait Time & Meet-and-Greet

Included Wait Time
20 minutes from the scheduled pickup time, unless different terms are provided for the reservation.
Additional Wait Time
May result in additional charges depending on vehicle category, duration, and scheduling requirements.
Meet-and-Greet
Available upon request when it can be arranged. Additional charges may range from approximately $60 to $100 depending on location and timing.

Specific wait-time or meet-and-greet terms included with a confirmed reservation take precedence if they differ from the general terms above.

06

Airport Transportation

Airport transportation may be arranged for O’Hare International Airport (ORD), Midway International Airport (MDW), Chicago Executive Airport (PWK), and other airports when service is confirmed.

  • Provide your airline and correct flight number when requesting an airport pickup.
  • Flight information may be used to monitor reported arrival status and coordinate pickup timing.
  • When correct flight details are provided, ordinary flight delays or cancellations do not by themselves result in an additional delay charge.
  • Airport pickup procedures may change based on airport rules, terminal operations, traffic control, and other conditions.

Passengers should follow the pickup instructions provided for the confirmed reservation.

Vanmarc does not guarantee arrival at an airport by a particular time. Customers should allow an appropriate buffer for traffic, weather, airline check-in, baggage, security, and other travel conditions.

07

Passenger Rules

  • No smoking. Smoking is not permitted inside vehicles. A $500 fee may apply for smoking, smoke-related cleaning, or odor remediation.
  • Alcohol. Alcohol may be permitted only where lawful and must be consumed responsibly.
  • Pets. Pets may be accommodated. Notify Vanmarc in advance so the trip can be planned appropriately.
  • Child seats. Child seats may be requested at no additional charge. Provide the child’s age and approximate weight so the appropriate seat type can be discussed before the trip.
  • Passengers are responsible for conduct that causes damage, excessive cleaning, unsafe conditions, or disruption of service.

Vanmarc may refuse or discontinue transportation when reasonably necessary to protect passengers, chauffeurs, vehicles, property, or public safety.

08

Vehicle Capacity & Luggage

Vehicle capacities are approximate. Actual passenger and luggage capacity depends on the assigned vehicle, luggage size, passenger count, and trip requirements.

Executive Sedan
Typically up to 3 passengers with lighter luggage. Sedan availability may vary.
Executive / Premium SUV
Typically up to 5–6 passengers. Practical luggage capacity varies by passenger count and vehicle configuration.
Corporate Van
May accommodate approximately 14 passengers with light luggage. Fewer passengers may be required when carrying larger amounts of baggage or equipment.

Large suitcases, golf bags, strollers, mobility equipment, oversized items, or unusually heavy luggage should be disclosed before booking.

Vehicle makes, models, seating configurations, and cargo space may vary. Passenger and luggage information should be provided before the reservation is confirmed.

09

Additional Fees

Additional charges may apply when they are relevant to the reservation or trip.

  • Wait time beyond the included waiting period.
  • Meet-and-greet service, generally approximately $60–$100 when applicable.
  • Tolls, parking, airport access, venue, permit, or other special access charges when applicable.
  • Route changes, additional stops, overtime, or additional service beyond the confirmed itinerary.
  • Excessive cleaning or damage-related charges. A cleaning fee of up to $300 may apply depending on the condition and work required.
  • A $500 smoking or smoke-remediation fee may apply when smoking occurs inside a vehicle.

Any trip-specific charges disclosed in a confirmed quote or reservation also form part of the applicable booking terms.

10

Website Use

You may use this website to learn about Vanmarc services, request transportation, submit inquiries, and communicate with us.

Prohibited Uses

  • Using the website for unlawful, fraudulent, abusive, or deceptive purposes.
  • Submitting false, misleading, or fraudulent booking or contact information.
  • Attempting to interfere with website security, availability, forms, servers, or normal operation.
  • Transmitting malware, malicious code, or other harmful material.
  • Abusing contact forms, email, SMS, WhatsApp, or other communication channels through spam, harassment, or repeated abusive requests.
  • Scraping, copying, reproducing, or commercially exploiting website content beyond ordinary browsing without permission.

We may restrict or block website access when reasonably necessary to protect the site, Vanmarc, customers, or other users.

11

Delays, Service Conditions & Liability

Transportation can be affected by conditions outside Vanmarc’s reasonable control, including traffic, weather, road closures, construction, accidents, airport operations, law enforcement activity, mechanical problems, flight disruptions, venue restrictions, or other unexpected events.

Vanmarc does not guarantee arrival at a destination by a specific time. Customers are responsible for allowing an appropriate buffer for flights, appointments, meetings, events, and other time-sensitive plans.

To the extent permitted by law, Vanmarc’s liability arising from an affected transportation service will not exceed the amount paid for that affected service.

Vanmarc is not responsible for indirect, incidental, consequential, or special losses to the extent such limitations are permitted by applicable law.

Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot legally be excluded or limited.

12

Unless otherwise stated, website text, layout, graphics, logos, branding, design elements, and other original content on vmchicagolimo.com are owned by VANMARC CHICAGO LIMO INC. or used with permission.

  • You may view and use the website for personal, informational, and service-request purposes.
  • You may not reproduce, republish, distribute, scrape, modify, or commercially exploit website content without written permission.
  • You may not use Vanmarc’s name, logo, or branding in a way that suggests endorsement, affiliation, partnership, or authorization without permission.

Third-party trademarks, names, logos, photographs, or other materials remain the property of their respective owners.

If you believe material on this website infringes your copyright or other intellectual property rights, contact book@vanmarclimo.com with the relevant URL and supporting information.

13

AI-Assisted Website Content

Some website text, images, or design materials may be created or developed with assistance from artificial intelligence tools.

AI-assisted content is reviewed before publication and is intended to support presentation, communication, or illustration.

Website images should not be interpreted as a guarantee of a particular vehicle, chauffeur, destination condition, route, or service configuration unless specifically confirmed in a reservation.

14

Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles, except where another law must apply.

15

Questions About These Terms

Contact Vanmarc Chicago Limo if you have questions about these Terms or a policy related to a reservation.

Business
VANMARC CHICAGO LIMO INC.
Location
Northbrook, Illinois, USA
Email Vanmarc Call (773) 701-9546

16

Updates to These Terms

We may revise these Terms when our website, transportation services, policies, pricing practices, or business operations change.

The latest revision date will appear near the top of this page.

For additional website policies, see our Privacy Policy and Accessibility Statement .